We respect privacy and your rights to control your personal data. We will be clear about the data we collect and why. We do not and will not sell your data to third parties.
The prime purpose of collecting your data is associated to processing an order or for customer support purposes.
This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to our website, as well as other offline interactions, such as visiting our Store at DonnaDiva Equestrian HQ. Please read this Statement carefully to understand how we may collect, use and share your personal information. The terms ‘we’, ‘us’, are each intended as reference to DonnaDiva Equestrian Ltd.
We collect information you provide to us during placing an order, such as your name, phone number and email address, billing / delivery address or when you contact us for assistance.
Why we collect: To process sales or assist you with any issues relating to an order.
We may collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the web pages you view on our websites, whether you interact with content available on our websites and how. This information is collected via third parties such as Google Analytics and is anonymised.
Why we collect: To produce website usage statistics / analytics.
We may receive information about you from other sources, including third party business associates. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Why we collect: To assist us in fulfilling an order, respond to a query or keeping you informed.
We use the data we collect to process sales, this includes name, email, billing and delivery address. Please note we do not hold credit card details on file.
We use data to respond to customer support enquiries.
We use data to develop aggregate analysis and business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Products, Special Offers or Events. This processing is necessary to serve our legitimate interest. You can remove yourself from our Marketing List at any time, by emailing to [email protected] or txt to 07765 222813.
We do not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.
We use a variety of third-party vendors to carry out services like website management and hosting, online Product purchases and shipping, credit card processing and email communications. We only share your personal data as necessary: to complete a transaction and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of DonnaDiva Equestrian and in accordance with this Statement.
There are different legal bases that we rely on to use your personal information, namely:
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete a purchase, to register and maintain your account, for billing delivery issues and to handle returns.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse (using tools such as Google Analytics) and improve our website/s.
DonnaDiva Equestrian is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no Service is completely secure, DonnaDiva Equestrian takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including DonnaDiva Equestrian – it can only be reset.
You can only access your DonnaDiva Equestrian account information and our service through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.
Personal data collected by DonnaDiva Equestrian may be stored and processed in the UK or where third-party service providers (i.e. Google Analytics) are located / maintain facilities.
DonnaDiva Equestrian will retain your personal information for as long as we deem it necessary to enable you to use the website, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement.
Further to a request to erase your customer account we will action and will delete backup copies of that personal data from our archives as soon as is practically possible, to the extent allowed by our other data retention obligations (e.g., to protect other data stored in the same backup archives; or meet other regulatory or legal requirements). All backup copies are rotated and overwritten within 30 days.
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
• you can ask us for a copy of the personal information we hold about you;
• you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
• you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information (to do this please [email protected] the email address in question); and
• in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. We will respond to your request as soon as possible but certainly within 30 days.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority or supervisory authority.
You can opt out of receiving direct marketing communications by emailing [email protected] by txt to 07765 222813.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you own, such as discontinuation of support or safety issues.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie.
DonnaDiva Equestrian uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
• Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
• Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
• Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
• Third Party cookies. Third party cookies are those placed by websites and/or parties other thanDonnaDiva Equestrian. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
• Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at myflorist.co.uk. To learn more about Google Analytics and your data, visit this Google webpage.
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
• Google Chrome
• Internet explorer
In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests.
If you have any questions about the use of your personal information, please email [email protected] DonnaDiva Equestrian Ltd., The Stables, 10 Bickerton Crofts, Hens Nest Road, East Whitburn EH47 8RX Tel: 07765 222813.
DonnaDiva Equestrian may modify or update this Statement when necessary. Please review it regularly. When we update this Statement, we will revise the ‘Last Update’ date at the top of the Statement. If there are material changes to the Statement or in how DonnaDiva Equestrian uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how we are using and protecting your information.
The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.
We now meet the high standards required by the European Union’s General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that.
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.
We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.